Local Printer Support is the ability to automatically map any printer that is installed on the device a user uses to connect to a remote desktop like a A Virtual Desktop into that user's remote session. It is therefore a feature that only works in combination with the ezeep Print App for Windows. 

Setting up Local Printer Support consists of two parts:

Installing the ezeep Connector

The ezeep Connector is available for Windows and macOS devices. They differ from the ezeep Connector for Print Server in that the printers they report to your ezeep Blue organization do not have to be assigned to a user group in the admin portal and are only available to the user that is logged in to the ezeep Connector.

Installing the ezeep Connector on a Windows PC

  1. On the Windows PC, download the ezeep Blue Connector for PS and run it:
  2. Follow the prompts to install the software.
    screenshot: installing the local connector

  3. After clicking on “Finish”, the sign-in page will open in the default web browser. Enter your user credentials and close the browser or tab.screenshot: login to ezeepAfter the installation, the ezeep Blue Connector is configured to start automatically when a user logs in. Should no valid authentication to the ezeep Blue Cloud exist, it will open the default web browser and ask the user to log in with their user credentials. A successful connection to the ezeep Blue Cloud is indicated in the taskbar by this app symbol:ezeep Connector Symbol

Installing the ezeep Connector on a macOS device

1. Download the ezeep Blue Connector from https://ezeep.com/products/ezeep/wvd/ezeepConnector.pkg and open the package.

screenshot: installing the connector for MacOS

2. Follow the instructions of the installer. You will be asked to provide admin credentials to complete the installation.

screenshot: installing the connector for MacOS screenshot: installing the connector for MacOS screenshot: installing the connector for MacOS


3. When the installation is done, your default web browser will open the ezeep Blue Sign In page. Log in with your ezeep Blue credentials and close the web browser.

screenshot - Sign in to ezeep portal

4. Finish the installation by clicking on “Done”

screenshot: installation complete

You will now see the ezeep Blue Connector icon in your menu bar. Click on it to log out, log in with different credentials, prevent the app from starting automatically or to close the App.

screenshot: MacOS connector tray menu


Enabling Local Printer Support in the ezeep Blue admin portal

By default, local printing is enabled for everyone in your organization. The following steps show you how to restrict this by using groups. You can perform these steps from any computer.

  1. Log in to the ezeep Blue admin portal at https://app.ezeep.com with your ezeep Blue admin credentials and select “Local Printer Support” from the menu on the left.

  2. Click on the + icon and select the user groups for which members you want to allow printing to their own, locally configured printers. Confirm your selection by clicking the “Add groups” button.

  3. Should you want to disallow the use of locally configured printers, you can either remove a specific user group by clicking the – symbol next to the group’s name or select the check box “Disable Local Printer Support for everyone” to disable this printing path for everyone. 

Note: Keep in mind that the ezeep Print App has to be installed and running on the remote desktop. ezeep Blue knows which printers to map into which user's session by matching the user's ezeep Blue credentials used for the ezeep Print App and the ezeep Connector.