When installing the Connector for Print Server and logging in with the admin credentials, an admin should see the connector listed in their admin portal at app.ezeep.com (Network Printers page, Connectors tab). Within 60 or so seconds, they should see their print server-hosted printers listed on the Printers tab. Sometimes, they may not see the printers listed and will contact us for help. Often, something could have happened during the installation, or there could have been some connection anomaly with the cloud when uploading printer information. A quick fix for this is usually to simply restart the Windows service “ezeep Connector for Print Server” from the services.msc dialog on the print server. After doing this, the printers should then appear. If they still do not appear, an escalation should be created.