This usually has to do with authentication of the Connector for Remote Desktops. Commonly, if a user does not have Local Printer Support enabled, this error will occur when they install the Connector. Local Printer Support must be enabled for their user group on the Policies page in the admin portal. Or, the groups list must be empty, which should enable this feature for all users.
Ask your ezeep Team:
Submit a ticket
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Admin Guide
- Getting Started with ezeep
- Important Announcements
- User & Group Management for Azure Marketplace Customers
-
Users & Groups Management
- Invite Users to ezeep Blue
- Assigning a Role to ezeep Blue Users
- Adding ezeep Blue Groups
- Adding ezeep Blue Users to Groups
- Removing ezeep Blue Users from Groups
- Remove ezeep Blue Groups
- Delete Users
- Managing multiple tenants with ezeep Blue
- Automatically assigning users to a group based on email domain
- Printer Management
- Policies
- Installing & Configuring ezeep Blue Connector
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ezeep Blue Software Installation
- Unattended Installation
- MSI Deployment for the Connector for Print Server
- MSI Deployment for the ezeep Blue Connector for Remote Desktops
- MSI Deployment for the ezeep Print App
- Munki Deployment for the ezeep Print app
- How to deploy the ezeep Print App with Intune/Microsoft Endpoint Manager
- How to install the ezeep Print App with a fixed version of Microsoft Edge WebView2
- How to deploy the ezeep Connector for Remote Desktops with Intune/Microsoft Endpoint Manager
- Integrations and APIs
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User Guide
- Getting Started with ezeep
- ezeep Blue User Portal
- Installing & Configuring ezeep Blue Print App
- Installing & Configuring ezeep Blue Connector (Remote Desktop)
- Printing with ezeep Blue
- How-To
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FAQs & Troubleshooting
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FAQs
- Which ezeep product is right for me?
- Which operating systems are supported?
- Where do I get support?
- How is ezeep Blue licensed?
- Where is ezeep Blue hosted?
- Where can I download the ezeep Blue software?
- Which document formats are supported?
- What languages does the ezeep Blue printer driver support?
- Can I check if ezeep cloud service is online?
- Can I synchronize ezeep Blue with my Google GSuite Directory?
- Common Errors
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FAQs
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Internal ezeep Blue KB
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Common Customer Issues and Solutions (INTERNAL, DO NOT SHARE ARTICLES WITH CUSTOMERS)
- Link to cheatsheet
- Gathering data for escalations
- I have a Hub. I printed, but nothing comes out of the printer
- I am using the Connector for Print Server. I printed via Print Now, Chrome Extension, Mobile Apps, Mac App or Zapier and received a success message, but nothing printed.
- I installed the Connector for Print Server. I don’t see any printers in my Network Printers page (in the admin portal)
- I installed the ezeep Print App. No printers are created in my Windows session
- When I print from Windows, I receive a Thinprint error
- When I print, the document has incorrect margins or scaling
- I have Zapier problems
- It takes a long time for my document to print
- You don’t have my driver for your Hub, can you add my driver?
- I can’t claim my Hub through the ezeep Blue portal
- When logging into my Hub remotely, it says “Bad gateway – invalid device token”
- I installed the local connecter (Connector for Remote Desktops). It has a red X and the error message “The server rejected the connection”
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Common Customer Issues and Solutions (INTERNAL, DO NOT SHARE ARTICLES WITH CUSTOMERS)