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ezeep Blue FAQ

How is ezeep Blue licensed?
ezeep Blue is licensed by your active users. An active user is someone who is signed in to their ezeep Blue Print App. That means you only pay for the users...
Mon, 14 Dec, 2020 at 11:23 AM
Where can I subscribe to ezeep Blue?
There are 2 ways to get ezeep Blue and that all depends on if you are using Azure AD or not. How to subscribe using the Azure Marketplace ezeep Blue...
Fri, 12 Mar, 2021 at 8:24 AM
Where do I get support?
Please send us any questions you have about ezeep Blue, including feedback, suggestions, and problems to helpdesk@ezeep.com
Mon, 14 Sep, 2020 at 1:22 PM
Where is ezeep Blue hosted?
ezeep Blue is hosted on Microsoft Azure. Initially, our service will be coming out of the North Europe region. We are planning on expanding to regions in th...
Mon, 14 Sep, 2020 at 1:21 PM
How do I get the software?
ezeep Blue comes with a few simple Apps. You can find them here: https://www.ezeep.com/downloads/ezeep-blue/ The Print App allows users to have printer...
Fri, 12 Mar, 2021 at 8:26 AM
Which operating systems are supported?
The ezeep Blue Print App can be installed on 64bit versions of Windows 10 (incl. Windows 10 Enterprise multi-session), Windows 7 Enterprise (as part of a WV...
Fri, 12 Mar, 2021 at 8:26 AM
What Print settings and Finishing options work with universal ezeep Blue queues
ezeep Blue uses the ThinPrint Output Gateway printer driver as a universal driver. It checks printer properties of printer queues in the Cloud, on a user’s ...
Fri, 12 Mar, 2021 at 8:27 AM
Cookie Policy for Knowledge Base
ezeep Blue's Knowledge Base is provided by Freshworks. Their platform Freshdesk requires certain cookies to function correctly. The legal basis for the...
Fri, 12 Mar, 2021 at 8:27 AM
Which document formats are supported?
ezeep Blue supports all document formats when printing with the ezeep Blue Print App for Windows or ChromeOS.  ezeep Blue supports the following docume...
Fri, 12 Mar, 2021 at 8:27 AM
What languages does the ezeep Blue printer driver support?
The ezeep Blue Print App (Windows) comes with the ThinPrint Output Gateway printer driver. It is a proprietary universal printer driver developed by ThinPri...
Fri, 12 Mar, 2021 at 8:28 AM