Authentication Failed Error

Problem/Symptom:

I can't log in to the ezeep portal. I get error "authentication failed". 

Cause:

The token session value is missing or invalid

Solution/Workaround:

Close all internet browsers. 

Clear cookies and cache from your internet browser. 

Example in Chrome: 

1. On your computer, open Chrome.
2. At the top right, click More  Clear browsing data.
3. Select a time range, like Last hour or All time.
4. Select the types of information you want to remove.
5. Click Clear data.