ezeep Hardware Subscription Cancellation
We're sorry to see you go! To process your hardware subscription cancellation smoothly, please follow the steps below.
- Print & Complete the ezeep Hardware Return Form: Print out this form, fill in the required information, and cut off the upper part.
- Pack the Device(s) Securely: Ensure the device is undamaged and include all cables and accessories. Use sufficient padding and sturdy packaging to prevent damage during transit.
- Include the Completed Return Form: Place the completed ezeep Hardware Return Form inside the package.
- Ship to the Correct Address: Send the device(s) to the return address provided below. We recommend using a tracked shipping method, as the sender is responsible for any lost shipments.
- We will cancel your ezeep Hub subscription as soon as we receive the returned devices. If we are too slow and your next invoice is issued in the meantime, we will refund the amount. The delivery date will be used as the reference point.
Thank you for your cooperation. If you have any questions or need further assistance, feel free to contact our support team at [email protected].
Return Addresses:
| EUROPE ThinPrint GmbH - Retoure Alt-Moabit 91a (6. OG) 10559 Berlin, Germany Phone: +49-30-3949310 | AUSTRALIA Att: Zane Pritkovs National Storage Unit 1 6 Abbott Road, Seven Hills NSW 2147, Australia |
| UK and Northern Ireland ThinPrint / ezeep - Retoure FAO Adam Hill Riverside, St Oswalds Road Gloucester, GL1 2TF, United Kingdom Phone: +44 1174631774 | NORTH AMERICA ThinPrint, Inc. 1801 Wewatta St, FL 11 - 11080 Denver, CO 80202, United States Phone: +1 303 487 1302 |
ezeep Hub Replacement
Before returning the Hub...
Please check to see if there is an error with the hardware. We recommend the following steps:
- Check all cables and connections. When restarting the Hub also check if the Hub lights are flashing. Please consult this guide on the ezeep Hub LEDs or our logging guide to help you troubleshoot problems.
- Download the latest version of the Hub Finder from the ezeep Admin Portal and run a search directly after restarting the Hub.
- If the Hub still cannot be found, reset the device configuration to default. Run a new search with the Hub Finder after restarting.
Please note: If the Hub is not defective, you will incur shipping costs and a possible processing fee in accordance with our Terms and Conditions.
To initiate the replacement service, please contact [email protected].