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ezeep Blue Logging for Windows

Are you having problems and need to enable logging on your windows machine? Here are the instructions to enable logging on windows machine that has the software ezeep Blue app or ezeep Blue Connector.

ThinPrint Diagnostic Utility (TPDU)

  •  Go the the webpage thinprint.com/tpdu and download the utility
  • ezeep Blue Logging for Windows
  • Run the installer with Admin permissions
  • Click on the "ThinPrint Logging" tab
  • ezeep Blue Logging for Windows
  • The page is divided into two sections:
    • Services
    • Logging

 Services Description

  • All related services are listed for the specific software component that is installed. 

    Note!  After selecting logging for a specific component a restart of the relevant service is required for activating the logging.

    To restart manually, you can select the respective services individually, and then manually restart them with the Restart Selected Service button.

    Menu / Table columnDescription
    Servicename of the Windows service
    Statusstatus of the service
    Path to Executablepath to .exe file that represents this service
    Restart Selected Servicerestart the highlighted service
    File→ Re-scan or F5information is rescanned

 Logging Description

  • Menu / Table columnDescription
    checkbox in the column headerenable all available components globally for logging; see Enable all below
    checkbox for a single com­ponentselect the component/s
    Componentname of the component
    Availablelist of all ThinPrint or Personal Printing components installed on the local computer
    Unavailablelist of components either not found or not installed locally
    Logging Statelogging enabled or disabled 
    Size

     size of the log file
     is highlighted in yellow if the file size exceeds 100 MByte
     is highlighted in red if the file size exceeds 300 MByte
    Note: With increasing size – especially over 300 MByte – the performance of the component decreases.

    rowse

     select log file path
     Note! All users must have the permissions for reading, writing and mod­ifying the log files in the given path.
     if not selected, all log files are stored by default in the Temp folder of the user currently logged on – specifically in c:\Users\<user_name>\Appdata\Local\Temp\TPLogs\ 

    Apply

     enable logging for the selected component/s

     disable logging for the selected component/s

    Apply and Restart Servicesenable/disable logging and restart the relevant Windows service
    Enable all

    enable all available components globally for logging

    (see checkbox in the column header, above)

    Disable alldisable all available components globally for logging
    Open log file locationopen the folder in which the relevant log file is located
    File Re-scan or F5information is rescanned
  • Enable Logging

    • Set the path where you want to save the logs. Click on browse and select folder.
    • Note: Make sure that the users have modify permissions to this folder.
    • Check the box to enable all components
    • Click on "apply and restart services".
    • Note: To disable logging uncheck the boxes of the components and click on "apply and restart services
    • You will find the set of logs in the path you have selected. You can zip them up and send them to your ezeep support engineer for further analyzing.

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