Problem: Azure AD users will not sync to ezeep Blue
Cause: Permissions are set to deny
ezeep Blue requires a set of permissions to sync users from an Azure AD. When Azure AD users don't seem to be syncing correctly to ezeep Blue, it is a good idea to verify the permissions that are granted to ezeep Blue by the Azure Active Directory.
Go to Azure Active Directory -> Enterprise Applications
Select ezeep for Azure and click on Permissions in the menu bar on the left
Check that the permissions as shown in this screenshot are listed
If some or all of the permissions are missing, click on “Grant admin consent for Default Directory”
Provide your Azure AD credentials when prompted and accept the permissions.