Are you having problems and need to enable logging on your windows machine? Here are the instructions to enable logging on windows machine that has the software ezeep Blue app or ezeep Blue Connector.

ThinPrint Diagnostic Utility

•  Go the the webpage thinprint.com/tpdu and download the utility
• 
• Run the installer with Admin permissions
• Click on the "ThinPrint Logging" tab
• 
• The page is divided into two sections:
  • Services
  • Logging

Services Description

• All related services are listed for the specific software component that is installed. 

  Note!  After selecting logging for a specific component a restart of the relevant service is required for activating the logging.

  To restart manually, you can select the respective services individually, and then manually restart them with the Restart Selected Service button.

  Menu / Table column	Description
  Service	name of the Windows service
  Status	status of the service
  Path to Executable	path to .exe file that represents this service
  Restart Selected Service	restart the highlighted service
  File→ Re-scan or F5	information is rescanned

Logging Description

• Menu / Table column	Description
  checkbox in the column header	enable all available components globally for logging; see Enable all below
  checkbox for a single com­ponent	select the component/s
  Component	name of the component
  Available	list of all ThinPrint or Personal Printing components installed on the local computer
  Unavailable	list of components either not found or not installed locally
  Logging State	logging enabled or disabled
  Size	• size of the log file • is highlighted in yellow if the file size exceeds 100 MByte • is highlighted in red if the file size exceeds 300 MByte Note: With increasing size – especially over 300 MByte – the performance of the component decreases.
  rowse	• select log file path • Note! All users must have the permissions for reading, writing and mod­ifying the log files in the given path. • if not selected, all log files are stored by default in the Temp folder of the user currently logged on – specifically in c:\Users\<user_name>\Appdata\Local\Temp\TPLogs\
  Apply	• enable logging for the selected component/s • disable logging for the selected component/s
  Apply and Restart Services	enable/disable logging and restart the relevant Windows service
  Enable all	enable all available components globally for logging (see checkbox in the column header, above)
  Disable all	disable all available components globally for logging
  Open log file location	open the folder in which the relevant log file is located
  File→ Re-scan or F5	information is rescanned

• Enable Logging

  • Set the path where you want to save the logs. Click on browse and select folder.

  • Note: Make sure that the users have modify permissions to this folder.
  • Check the box to enable all components
  • Click on "apply and restart services".
  • 
  • Note: To disable logging uncheck the boxes of the components and click on "apply and restart services
  • You will find the set of logs in the path you have selected. You can zip them up and send them to your ezeep support engineer for further analyzing.